Common questions

Answers to common questions

What payment methods do you accept?

We accept all debit and credit cards.

How does delivery work?

Bury St Edmunds (Suffolk) delivery for free

Free UK Delivery on orders over £40.00

Royal Mail 2nd class - £3.25 (delivery aim 3 days)

(Please note, all our products are shipped within 2 business days, as they are individually handmade for each of you.)

What is your return policy?

RETURN POLICY
Our policy lasts 20 days. If 20 days have passed since your purchase, unfortunately, we cannot offer a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition as you received it. It must also be in the original packaging.

Any item that is not in its original condition is damaged or missing parts for reasons not due to our error.

REFUNDS (IF APPLICABLE)
As soon as your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed and a credit will automatically be applied to your original credit card or payment method, within a specified number of days.

EXCHANGES (IF APPLICABLE)
We only replace items if they are defective, damaged, broken in shipping, and item sent for our error. If you need to exchange, send us an email to blumfeldt-therapies@hotmail.com and we will reply with all the data to make the exchange.

SHIPPING
You will be responsible for paying your own shipping costs to return the item. The shipping costs can be refunded if applicable if it arrives damaged, broken, defective or any item sent for our error.

If you are shipping items over £ 60, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.